This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws "Data Protection Laws".
Who we are
FAO: Privacy Officer
Information we collect from you:
We may collect and process the following data about you:
Information you give us:
You may give us information about you by filling in forms on our site, or by corresponding with us by e-mail or otherwise. This includes information you provide if you register to use our site. The information you give us may include (but is not limited to) your name, address, e-mail address and phone number, date of birth, financial information.
Information we collect about you:
With regard to visits to our site we may automatically collect the following information; technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. About your visit, including the full Uniform Resource Locators (URL) to, through and from our site (including date and time); order history, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Uses made of the information:
We use information held about you in the following ways:
Information you give to us:
We will use this information to; notify you about changes to our service. Provide you with products and services. Ensure that content within our products, services and site is presented in the most effective manner for you and for your device. Obtain your feedback in relation to our products, services or site.
Information we collect about you:
Examples of how we will use this information include (but are not limited to); to administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. To improve our site to ensure that content is presented in the most effective manner for you and for your device. To measure or understand the effectiveness of our service.
Disclosure of your information:
We will keep your information within the 'organisation' except where disclosure is required or permitted by law.
Where we store your personal data:
Under the Data Protection Laws your rights are:
To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
Access – You are entitled to find out what details we may hold about you and why.
Rectification – We are obliged to correct or update your details.
Erasure – This is also known as the request to be forgotten.
Restrict processing – You have the right to 'block' or suppress the processing by us of your personal data.
Data portability – You have the right to obtain and reuse your personal data that you have provided to us.
Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.